At coldbet, your personal data belongs to you. This Privacy Policy explains exactly what information we collect when you use Pakistan's leading cricket betting and casino platform, why we collect it, how we use and protect it, and what rights you have as a coldbet player.
coldbet operates as the data controller for all personal information collected through the coldbet website and platform at https://coldbet.bio. As data controller, coldbet determines the purposes for which your personal data is processed and the means by which that processing is carried out.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact coldbet's data privacy team at any time:
📌 This Privacy Policy applies to all personal data collected through the coldbet website, mobile browser experience, live chat support interactions, and any promotional communications you receive from coldbet. It does not apply to third-party websites that may be linked from coldbet content.
coldbet collects the minimum personal data necessary to deliver a secure, compliant, and enjoyable gaming experience to Pakistani players. The categories of data we collect are set out in the table below.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, nationality, passport number (if applicable) | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence | Registration |
| Financial Data | JazzCash / EasyPaisa wallet number, bank account details, transaction history, deposit and withdrawal records in PKR | First deposit & ongoing transactions |
| Gaming Data | Bet history, game session records, win/loss history, bonus usage, wagering activity | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Each platform visit |
| Usage Data | Pages visited, features used, links clicked, session duration, navigation paths | Each platform visit |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with coldbet | When you contact support |
| Marketing Preferences | Opt-in / opt-out status for SMS, email, and push notifications | Registration & account settings |
⚠️ coldbet does not collect or store full payment card numbers, CVV codes, or any sensitive authentication credentials. Payment processing is handled by regulated third-party payment processors using their own secure, certified infrastructure.
coldbet collects personal data through the following means:
You provide data directly to coldbet when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact our support team, or update your account settings. This is the primary source of identity and contact data.
When you visit and interact with the coldbet platform, our servers and analytics systems automatically record technical and usage data including your IP address, browser fingerprint, session timestamps, and navigation behaviour. This data is collected through server logs, cookies, and similar tracking technologies.
coldbet may receive data about you from regulated third parties in limited circumstances, including:
coldbet processes your personal data only for specified, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which coldbet uses your data are set out below.
coldbet processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
The majority of coldbet's data processing is necessary for the performance of the contract between you and coldbet — i.e., your account agreement and the Terms & Conditions you accepted upon registration. Without this processing, coldbet cannot deliver gaming services, process your payments, or manage your account.
Some processing is required for coldbet to comply with legal obligations, including KYC identity verification, AML transaction monitoring, age verification to prevent underage gambling, and retention of financial records as required by applicable regulations.
coldbet processes certain data — particularly technical, usage, and fraud-related data — on the basis of legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. Legitimate interests pursued by coldbet include platform security, fraud prevention, and service improvement.
Where coldbet relies on consent as the legal basis for processing — primarily for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To update your marketing preferences, visit your account settings or contact support at [email protected].
coldbet does not sell, rent, or trade your personal data to third-party marketing organisations under any circumstances. Your data is shared with third parties only in the limited circumstances described below, and always under contractual data protection obligations.
🔒 All third-party service providers engaged by coldbet are subject to contractual data processing agreements that require them to process your personal data only for specified purposes and in accordance with applicable data protection standards.
coldbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML compliance, regulatory obligations |
| Financial Transaction Records | 7 years from transaction date | Financial regulation, tax compliance |
| Gaming History | 5 years from last activity | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Complaint management, quality assurance |
| Technical & Usage Logs | 13 months from collection | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent withdrawn + 3 years | Proof of consent, regulatory compliance |
| Self-Exclusion Records | Minimum 7 years | Responsible gaming obligations |
Upon expiry of the applicable retention period, coldbet will securely delete or anonymise your personal data. Anonymised data — from which you can no longer be identified — may be retained indefinitely for statistical and analytical purposes.
coldbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:
⚠️ While coldbet takes every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely secure. If you suspect unauthorised access to your coldbet account, change your password immediately and contact our support team via live chat without delay.
coldbet uses cookies and similar tracking technologies on its platform to ensure proper functionality, enhance your user experience, and support security and analytics operations. A cookie is a small text file stored on your device by your browser when you visit a website.
These cookies are strictly necessary for the coldbet platform to function. They maintain your login session, remember your account preferences, and support security features such as fraud detection. Essential cookies cannot be disabled without breaking core platform functionality.
coldbet uses analytics cookies to understand how players navigate and use the platform — including which pages are visited most, where users drop off, and how features are used. This data is aggregated and anonymised and is used solely to improve the coldbet experience for Pakistani players.
Functional cookies remember your display preferences, preferred language settings, and other personalisation choices to provide a more tailored experience on your return visits to coldbet.
You can control and delete cookies through your browser settings. Please note that disabling non-essential cookies will not affect your ability to use core coldbet services, but may limit certain personalisation features. Disabling essential cookies will prevent you from logging in to your coldbet account.
As a coldbet player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request – [Your Username]". coldbet will respond within 30 calendar days.
Request a copy of all personal data coldbet holds about you, along with information on how it is being used.
Request correction of any inaccurate or incomplete personal data held on your coldbet account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that coldbet restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
Request your personal data in a structured, commonly used, machine-readable format to transfer to another service provider.
Object to the processing of your data for direct marketing purposes at any time. coldbet will cease marketing communications immediately upon receipt of a valid objection.
📌 Some rights are subject to limitations where coldbet has overriding legal obligations — particularly regarding financial records, AML compliance, and responsible gaming data. coldbet will always explain the reason if a right cannot be fully exercised in a specific case.
coldbet does not knowingly collect personal data from individuals under the age of 21. The coldbet platform is strictly intended for adult users aged 21 and above. Age verification is a mandatory step in the coldbet registration and KYC process.
Where coldbet discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, the following actions will be taken without delay:
🔞 If you are a parent or guardian and believe a minor in your care has registered on coldbet, please contact our support team at [email protected] immediately. We will investigate and take appropriate action as a matter of priority.
coldbet reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, coldbet will notify registered players by email to the address on file and/or by placing a prominent notice on the platform for a period of at least 7 days prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Where changes are non-material — such as minor corrections to wording or formatting — coldbet reserves the right to update this policy without providing individual notice, relying on the updated date as the sole indicator of revision.
Your continued use of the coldbet platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with any changes, you may close your account and request erasure of your data by contacting support at [email protected].
📋 This Privacy Policy should be read alongside coldbet's Terms & Conditions and Responsible Gaming policy, both of which form part of the complete agreement governing your use of the coldbet platform.
Six ways we keep your personal data safe every time you play
Every connection between your device and the coldbet platform is protected by bank-grade 256-bit SSL encryption — the same standard used by major Pakistani banks for online transactions.
coldbet never sells, rents, or trades your personal data to advertisers or third-party marketing firms. Your information stays within the coldbet ecosystem and its regulated service partners only.
Access, correct, restrict, or request deletion of your personal data at any time. coldbet's privacy team responds to all data rights requests within 30 days — no bureaucratic delays.
JazzCash, EasyPaisa, and bank transfer data is handled by regulated payment processors under their own certified security frameworks. coldbet never stores your full financial credentials.
CNIC-based identity and age verification ensures that only players aged 21 and above can access coldbet. We protect minors by design — not just as a policy commitment.
coldbet documents every category of data we collect and every purpose for which we use it. No hidden processing, no vague catch-all clauses — just clear, plain-English privacy commitments.
Your data is protected. Your privacy is respected. Join Pakistan's most trusted cricket betting and casino platform — PSL odds, 1,000+ games, and PKR payouts via JazzCash & EasyPaisa.
🔞 21+ only. Please gamble responsibly. By using coldbet you confirm you have read and accepted this Privacy Policy.